Frequently Asked Questions

General FAQs

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There are so many vertical farming companies out there. What makes you different?

There are a lot of things that make Fifth Season different (super tasty greens that are beyond organic, for starters) but if we had to boil it down to one word it would be this: robots. 

Our indoor vertical farming operation is the only one that leverages a robotic, fully autonomous process (that’s overseen by very smart humans). In many grow rooms, you’ll see people operating fork lifts or carrying trays of plants. In ours, this is all done by proprietary robotics, making our operation safer and more economically and environmentally efficient.

In the end, this means we produce food that meets a whole new definition of fresh without making you have to spend an arm and leg to get it. Shouldn’t eating healthier be easier? We think so, and we know you do too!

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Do your greens really last as long as you say?

Yes! All Fifth Season produce has a shelf life of several weeks.

Many people don’t realize that 98 percent of their leafy greens come from California, Arizona or Mexico and require days, if not weeks, of transportation before hitting shelves. In fact, conventional produce can be 10 days old by the time it reaches consumers, which is why you end up with slimy lettuce before you’ve had a chance to make that salad you’ve been craving. 

By providing the perfect environment at all times to make our plants healthier – just like people when we take our vitamins and eat our greens –  and delivering our produce within hours of harvest, Fifth Season is setting a new standard for fresh food, at a price you can afford. 

In other words, weeks of freshness > a few days of freshness for your body, wallet, and busy schedule.

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Is Fifth Season organic?

No, we are not, and that is intentional. We could be but have chosen not to because we think we’re better than organic.

We follow all the guidelines that are set forth by the USDA, and we’re committed to not using any pesticides or genetically modified organisms (GMOs) whatsoever. That’s more than an organic certification would actually require, so in fact, an organic certification doesn’t live up to our standards. Truly, we’re raising the bar on what healthy, safe, and free of harmful chemicals should really mean.

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Do you offer tours?

In order to maintain the highest food safety standards, we are not offering public tours at this time (and especially right now as we’re working extra hard to maintain social distancing measures).

However, we never say never, and we’re always open to meeting new and interesting partners as well as like-minded thinkers, particularly once we have more clarity beyond the current pandemic. You can reach out to us at hello@fifthseasonfresh.com, and we’ll see if we can set something special up.

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What are you doing to support social justice and Black Lives Matter?

We categorically and unequivocally condemn racism and discrimination of any kind. Fifth Season firmly believes that Black Lives Matter, and we are committed to ongoing action to ensure that we are an example of promoting equality and inclusion across our team and in our communities, starting right here in Braddock. As a business located in a predominantly Black neighborhood, we see an even greater responsibility as a company to make this a priority.

As a start, and we know this is just the beginning, we have recently partnered with For Good PGH and The Free Store in Braddock to deliver hundreds of free meals to the community. It’s always been a goal for Fifth Season to play a role in providing healthy food to the communities we’re in, and this is just one small way we’re attempting to do that. Additionally, as our hiring ramps up, we’re prioritizing the hiring of residents from Braddock and the surrounding neighborhoods.

If you represent a Black-owned or supportive business or community organization and have an idea on how we can partner to support your efforts, please contact us here: fifthseasonfresh.com/contact-us.

We have and will continue to encourage listening with compassion, as well as learning from our team and from Black leaders, about how we can best enact real change at our company and in our community. While we know this change cannot happen overnight, we are committed to seeing it through.

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What are you doing to keep food safe during the pandemic?

Our vertical farms are highly-controlled environments equipped with automated quality control systems, ensuring the highest-possible level of food safety. Remember the robots we talked about earlier? That means no human hands are touching our greens before you eat them. Also, for your own peace of mind, please know that the FDA has issued guidance that there is no evidence that COVID-19 can transfer from food packaging.

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What are you doing to keep your people safe during the pandemic?

We are diligently following all safety, sanitization and social distancing measures throughout our facility and have implemented a strict mask policy along with temperature reading technology.  We’re already a crew that loves a good pair of gloves, safety googles and a hair net, so a mask only complements that look and helps keep everyone safe. 

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Do you use plastic? What are you doing to reduce it?

Right now, we deliver our greens in standard clamshell packaging, but we will soon be moving to a top-seal system that will use 40 percent less plastic. Moving forward, we’re excited to even further reduce the plastic used in our packaging, particularly as we assess future technologies in combination with shelf life and other factors we know are important to you.

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Are you energy efficient?

Yes. Fifth Season’s produce is grown using up to 95 percent less water and 97 percent less land than conventional farming. Our solar-powered  farm leverages AI, robotics and data analysis, allowing us to tend to each plant’s individual needs, and provide the perfect light, nourishment, and environment for healthier produce, higher yield, and better flavor, with no resources going to waste.

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I don’t live in the area. Can I get your products?

Right now, our produce is only sold and delivered in the Pittsburgh area. But we have nationwide expansion plans coming soon and can’t wait to be in your area as soon as possible. If you are interested in our products but are not in the Pittsburgh area, please let us know at hello@fifthseasonfresh.com.

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Why Pittsburgh?

Pittsburgh has a long history of playing home to industry-defining giants. In eras past, it was a thriving steel town and a hub of manufacturing. But the allure of Pittsburgh certainly isn’t history: Today, the city is enjoying a robotics renaissance, and Fifth Season is poised to play a key role in growing Pittsburgh’s tech scene, bringing the first and only fully-automated, robotic vertical farm to the edge of the city in Braddock, PA. We also have roots at Carnegie Mellon University, one of the best engineering schools in the world, so there’s a lot of really creative, very smart people around here.

Order FAQs

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When will my order be delivered?

Salads are delivered every week on Wednesdays. Orders for the upcoming week can be placed through 11:59 p.m. on Sunday night. Orders placed after that will be delivered the following Wednesday.

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What are you doing to make sure the delivery is safe?

It is very important to us that we keep everyone safe in delivering during the COVID-19 pandemic. Our crew wears masks, gloves, and all other required safety gear when packing up and handling your order. We also offer contactless delivery.

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When will my card be charged for the Fifth Season recurring delivery subscription service?

If you're making a one-time purchase, your credit card will be charged at that time. If you're a subscriber, your credit card will be charged every week, or every other week if you're on a bi-weekly schedule, on Sundays.

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How do I cancel my account for Fifth Season's recurring salad subscription?

Subscriptions require a three-purchase minimum. After those three purchases have been made, you may cancel your subscription at any time. To do so, login to your account and select Subscriptions from the menu on the left. You will see an option there to cancel.

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Can I skip a delivery if I have a subscription?

Yes, you can skip any delivery you'd like. Simply log into your account by clicking here and select Upcoming Charges from the menu on the left. Next to each scheduled delivery, you'll see an option to skip. Skips must be scheduled by 11:59 p.m. on Sunday before your Tuesday delivery.

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Where do you deliver?

We deliver to the following zip codes: 15001, 15003, 15005, 15006, 15007, 15015, 15017, 15019, 15024, 15026, 15027, 15031, 15034, 15042, 15044, 15046, 15049, 15051, 15055, 15056, 15057, 15060, 15064, 15071, 15075, 15076, 15081, 15082, 15086, 15090, 15091, 15095, 15096, 15101, 15102, 15104, 15106, 15108, 15112, 15116, 15120, 15122, 15123, 15126, 15127, 15136, 15139, 15142, 15143, 15145, 15147, 15201, 15202, 15203, 15204, 15205, 15206, 15207, 15208, 15209, 15210, 15211, 15212, 15213, 15214, 15215, 15216, 15217, 15218, 15219, 15220, 15221, 15222, 15223, 15224, 15225, 15226, 15227, 15228, 15229, 15230, 15231, 15232, 15233, 15234, 15235, 15236, 15237, 15238, 15240, 15241, 15242, 15243, 15244, 15250, 15251, 15252, 15253, 15254, 15255, 15257, 15258, 15259, 15260, 15261, 15262, 15264, 15265, 15267, 15268, 15270, 15272, 15274, 15275, 15276, 15277, 15278, 15279, 15281, 15282, 15283, 15286, 15289, 15290, 15295, 15321, 15339, 16046, 16066

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How do I give feedback on my order?

Simply go to our Contact Us page, click off the box that says "I have feedback on my order" and let us know what it is!

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Is your packaging recyclable?

Currently the cardboard box in which your products arrive, as well as the plastic packaging that holds the greens and salads, is all recyclable. The silver insulated lining is unfortunately not recyclable, however, we are actively working on procuring a replacement liner that is. We hope to make that upgrade in the near future. At this time we're not able to take back the insulators for reuse due to food safety protocol. The ice packs are also not recyclable, but they're reusable!

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Do I need to be home when my package is delivered?

We offer contactless delivery, so you don't need to be home. Our greens and salads are packed with ice packs, so they'll stay cool if left outside for a short while.